kjok Terms & Conditions

To open an account on kjok, users must meet the following conditions:

• Must be at least 21 years of age.
• All information provided at the time of registration must be truthful, accurate, and up to date.
• Each individual may open only one account. If multiple accounts are found, all of them will be closed and the balance may be forfeited.
• It is the user's own responsibility to keep their account password confidential.
• You may not allow anyone else to use your account.

kjok may request necessary documents for identity verification at any time. If verification documents are not provided within the specified time, the account may be temporarily suspended.

The user is fully responsible for the security of their account. If login credentials are lost or unauthorized access is suspected, the kjok support team must be informed immediately.

• Only payment methods registered in the name of the account holder may be used.
• Account balances may not be transferred to third parties.
• If any suspicious activity is detected, kjok may temporarily suspend the account for investigation.

To close your account, email [email protected] or contact the support team via live chat.

kjok supports transactions via mobile banking and bank transfer methods available in Bangladesh:

• Supported payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (e.g., Dutch-Bangla Bank, BRAC Bank, Islami Bank).
• Minimum deposit: ৳100 for each method.
• Minimum withdrawal: ৳800.
• Withdrawal time: Generally completed within 5 to 30 minutes.

kjok reserves the right to complete identity verification before processing a withdrawal request. Withdrawals are generally made through the same payment method used for the deposit.

If evidence of fraud or suspicious activity is found, kjok reserves the right to suspend withdrawals and conduct an investigation.

kjok offers a welcome bonus for new members. The following conditions apply to receiving and using the bonus:

• Bonus amount: 120% of the first deposit, up to a maximum of ৳8,000.
• Wagering requirement: 25 times the bonus amount.
• Example: Depositing ৳1,000 gives a ৳1,200 bonus, making the total balance ৳2,200. The wagering requirement on this ৳1,200 bonus will be ৳1,200 × 25 = ৳30,000.
• Example: Depositing ৳14,000 gives a maximum bonus of ৳8,000, making the total balance ৳22,000.

Additional terms may apply to promotional offers, which will be detailed on the respective offer page. Bonus balances cannot be transferred to another account.

kjok reserves the right to change or cancel any promotional offer at any time. If bonus abuse is found, the bonus may be cancelled.

kjok's VIP program has 5 tiers, with weekly cashback provided at each level:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.4% weekly cashback.
• Gold: Up to 0.6% weekly cashback.
• Platinum: Up to 0.8% weekly cashback.
• Diamond: Up to 1.0% weekly cashback.

Advancement to a higher VIP tier depends on the user's activity and gaming experience on the platform. kjok reserves the right to make changes to VIP tiers and benefits at any time.

All games on kjok are conducted fairly. The platform uses SSL encryption and secure technology to keep all data protected.

• Using any software or method to gain an unfair advantage is strictly prohibited.
• Bonus abuse through multiple accounts is prohibited.
• Unexpected winnings obtained by exploiting technical errors will not be considered valid.
• Accounts may be terminated for behavior that disrupts the gaming environment or harasses other users.

Game outcomes are determined impartially and automatically. If a game is interrupted mid-way due to a technical issue, kjok will make a decision regarding that bet in accordance with applicable rules.

The following activities are strictly prohibited on the kjok platform:

• Using the platform for illegal or fraudulent purposes.
• Using the platform for money laundering or illegal financial transactions.
• Opening an account using a false identity.
• Attempting to gain unauthorized access to another person's account.
• Using automated bots or any automated software.
• Exploiting system vulnerabilities or technical errors.

If such activities are detected, kjok reserves the right to immediately close the account, forfeit all balances, and take legal action.

kjok places great importance on protecting users' personal information. Information provided at the time of registration is used only for account management, identity verification, and payment processing.

Detailed information on how we collect, use, and protect data can be found on our Privacy Policy page.

• Users' personal information is not sold to third parties.
• All data is kept secure through SSL encryption.
• Information may be provided to relevant authorities where required by legal obligation.

kjok firmly believes in responsible gaming. We want all our users to treat gaming as a healthy form of entertainment.

• Gaming is a recreational activity — it should not be considered a source of income.
• If needed, users can set limits on deposits, bets, or sessions on their own accounts.
• If signs of gaming addiction appear, contact the support team or visit the Responsible Gaming page.
• Contact our support team to access the self-exclusion feature.

kjok is committed to protecting minors. If there is any doubt, we may request age verification documents.

kjok makes every effort to ensure uninterrupted service on the platform. However, kjok will not be held liable in the following circumstances:

• Internet connection issues or problems with the user's device.
• Temporary unavailability during scheduled maintenance or emergency server updates.
• Unexpected technical errors or cyber attacks.
• Delays or issues with third-party payment services.

In the event of direct or indirect loss caused by a service disruption, kjok may be able to compensate up to the amount of the deposited balance during that period.

kjok may close or suspend an account without prior notice in the following circumstances:

• If any clause of these Terms is violated.
• If evidence of fraud or deceptive activity is found.
• If incorrect or false identity information has been provided.
• If the account has been inactive for an extended period.

Users may also close their account at any time. In such cases, any remaining valid balance will be returned upon completion of applicable verification.

In the event of any dispute or complaint, an attempt must first be made to resolve it through our support team:

• Live Chat: 24/7 directly via chat in Bengali or English.
• Email: [email protected]

After a complaint is submitted, kjok will investigate and respond within a reasonable time. If the dispute is not resolved with the agreement of both the user and kjok, applicable legal action may be taken.

kjok reserves the right to change these Terms and Conditions at any time. Users will be notified as far in advance as possible before changes take effect.

If any clause of these Terms is found to be invalid or unenforceable, the remaining clauses will remain fully in effect. These Terms have been written in Bengali and the Bengali version will be considered final.

For any questions regarding these Terms, please contact our support team.