kjok's Privacy Policy
Here you will find a detailed description of how your personal information is collected, stored, and kept secure.
Introduction & Scope
kjok ("we", "us", or "the platform") provides a safe and reliable online gaming service for users in Bangladesh. This Privacy Policy ("Policy") describes how we process your personal information when you visit and use our website kjok.lat ("Site").
By using this Site or our services, you are considered to have accepted the terms of this Policy. This Policy serves as a supplementary document to our Terms and Conditions. If you are under 21 years of age, you are not eligible to use this service.
Scope of This Policy
- All gaming and betting services provided through the kjok.lat website.
- Information related to registration, login, and account management.
- Financial transactions — bKash, Nagad, Rocket, Upay, and bank transfers.
- Information provided through support channels (live chat and email).
- Browsing, device, and usage statistics.
What Information We Collect
We collect only the information necessary to manage your account, improve our services, and meet legal obligations.
| Data Category | Example | Method of Collection |
|---|---|---|
| Identity Information | Name, date of birth, mobile number, email address | Registration form |
| Identity Verification | National ID card, passport, or driving licence details | KYC verification process |
| Financial Information | MFS number (bKash/Nagad/Rocket/Upay), bank account details, transaction history | Deposit and withdrawal process |
| Technical Information | IP address, browser type, device information, cookies | Collected automatically |
| Usage Information | Pages visited, games played, betting activity | Site analytics |
| Communication Information | Support tickets, live chat messages | Customer service channels |
Purpose of Data Use
kjok processes your information for the following legitimate purposes. We do not use your information for any unnecessary purpose.
Account Management
Creating, verifying, and managing your account; ensuring login security; password recovery and identity confirmation.
Financial Transactions
Processing deposits and withdrawals; preventing fraud; complying with Anti-Money Laundering (AML) regulations.
Customer Support
Providing assistance in Bengali and English via 24/7 live chat and email ([email protected]), and resolving complaints.
Service Improvement
Analysing site performance; developing new games and features; refining the user experience.
Security & Protection
Preventing account hacking, identity theft, and fraudulent activity; ensuring fair play.
Legal Obligations
Complying with applicable laws and regulations; reporting to regulatory authorities; handling legal claims.
Data Storage & Security
kjok takes the highest technical and organisational measures to keep your personal information secure. Our security framework is described below.
Encryption & Technical Protection
- All data transfers are completed using SSL/TLS encryption.
- Sensitive information (passwords, financial data) is stored using advanced encryption algorithms.
- Firewalls and intrusion-prevention systems are active on servers and databases.
- Regular security reviews and vulnerability assessments are conducted.
Data Retention Period
We retain your information for as long as your account is active and for additional periods required by legal obligations thereafter. Financial transaction records are retained in accordance with Anti-Money Laundering regulations. Information that is no longer needed after an account is closed is securely deleted or anonymised.
Staff & Access Controls
- Only authorised staff members may access personal information.
- A least-privilege access policy is applied for each staff member.
- All staff receive regular training on data protection.
- Data access logs are recorded and audited regularly.
Sharing Information with Third Parties
kjok never sells your personal information. Only the necessary information is shared with third parties in the limited circumstances described below.
5.1 Service Providers
We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), technology infrastructure, and game software supply. These parties act under our instructions and may use your information only for the purpose of providing the specified service.
5.2 Legal Requirements
We may disclose necessary information to comply with court orders, lawful requests from law enforcement agencies, or requirements under applicable law. In such cases, only the information legally required to be disclosed will be shared.
5.3 International Data Transfers
Some service providers may be located outside Bangladesh. In such cases we ensure that your information receives the same standard of protection as set out in this Policy. We put in place appropriate contractual safeguards for international data transfers.
Cookies & Similar Technologies
Cookies are small text files stored on your device. kjok uses cookies to keep the site functioning properly and to improve your experience.
Essential Cookies
These cookies are necessary to maintain login sessions, verify security tokens, and operate the basic functions of the site. Without them, the site will not work properly.
Functional Cookies
These cookies are used to remember your preferences (such as language settings), game progress, and information from previous sessions, so you do not have to set them up again each time you log in.
Analytics Cookies
These collect information about which pages are visited most and how users navigate the site, helping us improve the site.
Cookie Controls
You have the option to accept or reject cookies through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.
Your Rights Regarding Your Information
As a kjok user, you have certain important rights regarding your personal information. To exercise these rights, contact us at [email protected].
7.1 Right of Access
You may request to know what information we hold about you. We will provide a description within a reasonable time.
7.2 Right to Rectification
If any information stored in your account is incorrect or incomplete, you may request that it be corrected. Many details can be updated directly from your account settings.
7.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, information that must be retained due to legal obligations may not be possible to delete.
7.4 Right to Restriction of Processing
In certain circumstances you may request that the processing of your information be restricted while we resolve your concern.
7.5 Right to Data Portability
You may request to receive your personal information in a structured, machine-readable format that you can use with another service.
Protection of Minors
Age Verification Policy
kjok is for users aged 21 and over only. We do not knowingly collect any information from minors. We verify age at the time of account registration.
If we become aware that information from a minor has been collected unintentionally, we will immediately delete that information and close the associated account. If you find out that a minor is using our site, please notify us at [email protected].
Policy Changes & Updates
Notice of Changes
kjok reserves the right to update this Privacy Policy from time to time. For significant changes, we will send a notification through the site or to your registered email address.
The date of each update will be displayed at the top of the page. Continued use of the site after a change is considered acceptance of the revised Policy. We therefore recommend visiting this page regularly.
Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please get in touch with us.
Data Protection Contact
- Email: [email protected]
- Live Chat: Direct chat is available 24/7 through the site
- Language: Support is available in Bengali and English
For data-related requests, please contact us from your registered email address or use live chat while logged in to your account for identity verification purposes.
Want to Know More?
Read our responsible gaming guidelines or log in to kjok for direct support.